1
Detection
We pick up the new review within minutes of it being posted to your Google Business Profile.
From Signup to First Response in Under 5 Minutes
No software to install. No training. No ongoing work. Here is exactly what happens.
Step 1: Connect Your Google Account
After signing up, you receive an email with one link. Click it and you see a standard Google permissions screen — the same kind you see when signing into any app with Google.
Tap Approve. That is the entire technical setup. No passwords to share, no API keys to configure, no IT department needed. If you can click a button, you can do this.
Step 2: Tell Us How You Sound
Pick one of four tone profiles:
- Professional-Friendly — warm but businesslike (most popular)
- Casual-Warm — relaxed and personable
- Formal — polished and reserved
- Family-Oriented — homey and welcoming
Want an even closer match? Paste 2–3 review responses you have written in the past. The AI studies your word choices, sentence length, and style — then mirrors them in every response it writes.
Step 3: We Take It From Here
Monitoring starts the moment you connect. Your Google Business Profile is checked continuously — when a new review appears, we detect it within minutes.
That is the last thing you do. From this point on, every review that comes in gets handled automatically. You can check in whenever you want, but you never have to.
What Happens When a Review Lands
Every review follows the same process, every time.
2
Analysis
AI reads the full review, identifies sentiment, and picks out specific details the reviewer mentioned.
3
Generation
A unique response is written in your voice. It references specifics from the review. Never more than 150 words.
4
Posting
After a randomized 5–30 minute delay, the response is posted via the official Google API.
Negative Reviews Get Extra Care
Positive reviews are straightforward — warm gratitude, specific acknowledgment, an invitation to come back.
Negative reviews require more nuance. RepliedBy reads the complaint carefully, acknowledges it without being defensive, and offers to make it right. The tone is empathetic and constructive — exactly how a thoughtful owner would respond.
If you prefer to handle negative reviews personally, turn on approval mode and nothing posts without your sign-off.
Every Sunday: Your Week in Reviews
You receive an email with four things:
- Rating trend — your average this week vs. last week
- Volume — how many reviews came in and how many were responded to (the answer is always all of them)
- Topic analysis — what people are mentioning most, positive and negative
- One action item — a specific recommendation based on patterns in your reviews that week
This is not generic business advice. It is based on what your actual customers said in the last 7 days.
Common Concerns
What if the AI says something wrong?
RepliedBy never makes promises you have not authorized, never references specific policies it does not know, and never engages in arguments. Responses are always safe, professional, and measured. You can also enable approval mode to review everything before it posts.
Will it respond to spam or fake reviews?
RepliedBy responds to all reviews by default. If you have specific reviews you want to exclude, you can flag them in your dashboard. For obviously spam reviews, the response is brief and neutral.
What if I want to respond to some reviews myself?
If you respond to a review before RepliedBy does, it detects that and skips it. You always have priority. RepliedBy only responds to reviews that do not already have an owner response.
Can competitors figure out I use this?
No. There are no watermarks, no signatures, no tells. Every response is unique and written in your voice. There is no pattern for anyone to detect.
That Is the Whole Thing
2 minutes to set up. Zero effort after that. Every review answered, every time, in your voice. $99/month.